Returns and Exchanges Policy

At Arko Flooring, we want you to be completely satisfied with your purchase. If your flooring arrives damaged or does not meet your expectations, we offer a 30-day return window for all uninstalled materials in their original packaging.

1

Initiate Your Request

Contact our customer service team within 30 days of delivery with your order number and reason for return.

2

Verification & Approval

Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.

3

Pack and Ship

Securely pack the uninstalled flooring in its original boxes and arrange for pickup or drop-off using the provided shipping label.

4

Inspection and Refund

Once our warehouse inspects the returned goods to ensure they are in resalable condition, we will issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing